Abstract:To achievebetter performance of BPR, workflow management is integrated with BPR based on thecore idea and steps of BPR. Main problems of hotel business process are studied,at the same the characteristics and advantages of WFM are introduced, which showthat WFM is sound. Then BPR case of a five-star hotel in Guangzhou which adoptsthe WFM workflow is proposed. The rent and service charge processes are analyzed;the collaborative workflow and its new process after reengineering are also given,which achieve better results.
Keywords:Business Process (BP), Business Process Reengineering(BPR), Workflow Management (WFM), Workflow Management System (WFMS)
1.Introduction
Customer, competition,changeand the theme of externalenvironment make the service of hotel more flexible and comprehensive, which changemanagement from occupation-center to process-centric. Business Process Reengineering(BPR), firstly introduced by Hammer, has become a powerful way to continuouslyoptimize business process (BP) and improve hotel’s core competitiveness. Now manyorganizations have implemented BPR for improving their performances. Yet it islack of effective implementation tools, which makes it very difficult toachieve desired results.2.BPR of hotel
2.1 main problems of hotel business process
To meet the competition, modern hotel management is required to not onlygood and efficient service, but also is expected to achieve maximum profits andmore flexibility. Hotel operating activities is to including forecast,decision-making, control, responsibility assessment and evaluation of theentire management process and so on. Though the hotel management developed quietwell in the past years, there are still a lot of problems to overcome.