Call for Papers
Platform Service Supply Chain Management: Challenges and Solutions
With the continuous improvement of Internet technology, service platform has developed rapidly as a new business model, which greatly affects firms’ operations and interactions. Service platforms take advantage of Internet technology to connect and match supply and demand and provide matchmaker service. They can reduce the number of intermediaries and transform the operations of traditional service supply chains. For example, typical service platforms such as Uber, Didi, Lyft, Postmates, Instacart, T-mall, JD.com and Airbnb operate with the 'online-to-offline' (O2O) business model. Under such a model, both supply and demand ends can make full use of the network infrastructure, payment technology and services provided by the platform to operate online more efficiently. We call this platform service supply chain (PSSC). Apart from matching supply and demand, PSSC also emphasizes on the transactions and transfers of ownerships of goods.
At present, although PSSC is evolving rapidly, it also faces many economic, social and environmental challenges. From the economic perspective, many platform-based enterprises have shut down after investing a large amount of funds due to insufficient understanding of the service platform operating model. Examples include the car service platform Bopai and home service platform Homejoy (Zhang and Chen, 2016). In terms of social responsibility, PSSC scandals occur frequently. For example, the suspension of Didi, China's largest O2O online car-hailing service platform, because of the murder of a passenger (CNN, 2018). Airbnb has also faced resistance in some regions due to the repeated exposure of illegal acts of homeowners to the tourists (Daily Mail, 2018). Environmentally, platforms can generate a huge amount of pollution with unreasonable disposal of resources. For example, the “cycling cemeteries” left by OFO, the world's largest shared bicycle platform. This phenomenon is not only in China, but also in other countries such as the United States (Ye, 2018). Such challenges make the sustainable development of the PSSC a topic of interest.
The challenges are closely related to the relationship management in PSSC. Recall the examples mentioned above, both Didi and Airbnb are at risk due to insufficient control of the upstream service provider. The buyer-supplier relationship and sustainability issues are well investigated in manufacturing supply chains (Kelle et al., 2009; Chen et al., 2014). However, most of the existing literature about PSSC focuses on aspects such as platform pricing, promotion methods, and service models (He et al., 2016; Jiang and Tian, 2016; Jiang et al., 2017; Li et al., 2017; Radhi and Zhang, 2018). The challenges and solutions of PSSC’s sustainable development are rarely considered.
The main objective of this Special Issue is to invite academics and practitioners to contribute to a better understanding of PSSC’s sustainable development from the economic, social and environmental perspectives with the assistance of advanced operations management methods. As a new business model, the PSSC operating mode is significantly different from the traditional SSC due to its unique operational characteristics such as platform threshold, platform connectivity, platform serviceability and supply and demand matching capabilities. These characteristics of the platforms and their supply chains make their sustainable operations more complex. We believe that advanced operations management methods, such as optimization models and algorithms, can provide better guidance for platforms to implement sustainable supply chain management. With concerns discussed above, contributors are encouraged to heed the focus of this Special Issue by addressing the topics below. This following list is not exhaustive:
- Sustainable management of PSSC
- Security and risk management of PSSC
- Multi-platform competition and cooperation in PSSC
- Policy research of sustainable development for PSSC
- Complex behavior operation management of PSSC
- Other emerging challenges and solutions for PSSC
This Special Issue focuses on sustainable PSSC operations and aims at providing better decision support for enterprises as well as enriching research in this field. To encourage potential authors to adopt a variety of perspectives in approaching this subject, the Guest Editors have purposely kept the above list of suggested topics short. And this Special Issue welcomes authors to contact us to discuss other possible subtopics. However, all submissions must suit within the domain statement of the journal. Please note that pure literature reviews or conceptual frameworks are beyond our consideration.
Manuscript preparation and submission
Before submission, authors should carefully read the journal’s “Instructions for Authors”. The review process will follow the journal’s practice. Prospective authors should submit an electronic copy of their complete manuscript via the manuscript electronic submission system (EES) by selecting the article type “Platform Service Supply Chain Management: Challenges and Solutions " (to be updated with Elsevier) in the EES, according to the following time table:
l Manuscript due 31 August 2020
l First-round review 31 October 2020
l Planned publication 1 August 2021
l For further enquiries, please contact any of the SI guest editors.
Guest Editor:
Dr. Li Zhou (Managing Guest Editor)
Professor of Operations and Supply Chain Management
Systems Management and Strategy Department, Business School, University of Greenwich, SE10 9LS, UK
Email: ZL14@gre.ac.uk
Dr. Weihua Liu
Professor in Operations Management
Department of Logistics and Supply Chain Management, Tianjin University, 300072, China
E-mail: lwhliu@tju.edu.cn
Dr. Guowei Hua
Professor in Operations Management
School of Economics and Management, Beijing Jiaotong University, China
E-mail:gwhua@bjtu.edu.cn
Dr. Victor Shi
Associate Professor
Lazaridis School of Business and Economics, Wilfrid Laurier University, Waterloo, N2L3C5, Canada
E-mail:cshi@wlu.ca
References
Chen, L., Olhager, J., & Tang, O. (2014). Manufacturing facility location and sustainability: A literature review and research agenda. International Journal of Production Economics, 149, 154-163.
CNN. (2018). Didi suspends a carpooling service after passenger murder, https://money.cnn.com/2018/05/11/technology/didi-murder-china-hitch/index.html. 2018-05-11
Daily Mail. Airbnb crackdown: ‘Toughest law in the world’ will stop homeowners letting out ‘party houses’ with apartment blocks allowed to outlaw neighbors using the rental website, http://baijiahao.baidu.com/s?id=1604470351671119225&wfr=spider&for=pc,2018-06-28.
He, Y., Ray, S., & Yin, S. (2016). Group selling, product durability, and consumer behavior. Production and Operations Management, 25(11), 1942-1957.
Jiang, B., & Tian, L. (2016). Collaborative consumption: Strategic and economic implications of product sharing. Management Science, 64(3), 1171-1188.
Jiang, L., Dimitrov, S., & Mantin, B. (2017). P2P Marketplaces and Retailing in the Presence of Consumers' Valuation Uncertainty. Production and Operations Management, 26(3), 509-524.
Kelle, P., Transchel, S., & Minner, S. (2009). Buyer–supplier cooperation and negotiation support with random yield consideration. International Journal of Production Economics, 118(1), 152-159.
Li, X., et al., 2017. Cooperative advertising models in O2O supply chains. Int. J. Prod. Econ. https://doi.org/10.1016/j.ijpe.2017.09.018
Radhi, M., Zhang, G., 2018. Pricing policies for a dual-channel retailer with cross-channel returns. Comput. Ind. Eng. 119, 63-75.
Ye Josh. (2018). Hundreds of rental bikes dumped in Dallas as Ofo opts out. https://www.abacusnews.com/hundreds-rental-bikes-dumped-dallas-ofo-opts-out/article/2158798: 2018-08-09.
Zhang G., Chen J. (2016). The capital chains of many O2O platforms are broken. http://mobile.people.com.cn/n1/2016/0225/c183008-28148166.html 2016-02-25.
平台服务供应链管理:挑战与解决方案
随着互联网技术的不断进步,服务平台作为一种新的商业模式迅速发展,极大地影响了企业运营和互动。服务平台利用互联网技术实现供需对接,提供匹配服务。这可以减少中介的数量,改变传统服务供应链的运作方式。 例如,一些典型的服务平台诸如Uber,Didi,Lyft,Postmates,Instacart,T-mall,JD.com和Airbnb,都采用O2O业务模型进行操作。在这种模式下,供需双方都可以充分利用平台提供的网络基础设施,支付技术和服务,从而更有效地在线运营。 我们称此为平台服务供应链(PSSC)。除了满足供需匹配之外,PSSC还强调商品所有权的交易和转移。
当前,尽管PSSC迅速发展,但它也面临着许多经济,社会和环境的挑战。从经济角度来看,由于对服务平台运营模式的了解不足,许多基于平台的企业在投入大量资金后纷纷倒闭。案例包括汽车服务平台Bopai和家庭服务平台Homejoy(Zhang和Chen,2016)。在社会责任方面,PSSC的丑闻经常发生。例如,由于平台司机杀害一名乘客,中国最大的O2O在线叫车服务平台滴滴停运(CNN,2018)。由于屡次向游客暴露房主的非法行为,Airbnb在某些地区也面临阻力(Daily Mail,2018)。在环境方面,平台会产生大量污染,并且资源的处置方式不合理。例如,世界最大的共享自行车平台OFO留下的“自行车墓地”。这种现象不仅在中国,在美国等其他国家也是如此(Ye,2018)。这些挑战使PSSC的可持续发展成为人们关注的话题。
这些挑战与PSSC中的关系管理密切相关。回想上面提到的示例,由于对上游服务提供商的控制不足,Didi和Airbnb都处于危险局势之中。在制造业供应链中,买方-供应商关系和可持续性问题得到了很好的研究(Kelle et al.,2009;Chen et al.,2014)。但是,关于PSSC的现有文献大多数都集中在平台定价,促销方法和服务模型等方面(He等,2016; Jiang 和Tian,2016; Jiang等,2017; Li等,2017; Radhi和Zhang,2018)。PSSC的可持续发展的挑战和解决方案很少被考虑在研究中。
本期特刊的主要目的是邀请学者和实践者借助先进的运营管理方法,从经济,社会和环境的角度为更好地理解PSSC的可持续发展做出贡献。作为一种新的商业模型,PSSC运营模式由于其独特的运营特征(例如平台阈值,平台连接性,平台可维护性以及供需匹配功能)而与传统SSC存在显著差异。平台及其供应链的这些特征使它们的可持续运营变得更加复杂。我们相信,先进的运营管理方法(例如优化模型和算法)可以为平台实施可持续供应链管理提供更好的指导。考虑到上面讨论的问题,鼓励作者通过解决以下主题来注意本期特刊的重点。以下列表并不详尽:
- PSSC的可持续管理
- PSSC的安全与风险管理
- PSSC中的多平台竞争与合作
- PSSC可持续发展的政策研究
- PSSC的复杂行为运作管理
- PSSC其他新出现的挑战和解决方案
本期特刊侧重于PSSC的可持续运营,旨在为企业提供更好的决策支持并丰富该领域的研究。为了鼓励潜在的作者在处理该主题时采取多种观点,特邀编辑特意将上述建议主题简短列出。本期特刊欢迎作者与我们联系以讨论其他可能的子主题。但是,所有投稿必须符合期刊的领域声明。请注意,纯文献综述或概念框架超出我们的考虑范围。
稿件准备与提交
投稿前,作者应仔细阅读期刊的“作者须知”。评审过程将遵循该期刊的惯例。作者应通过手稿电子提交系统(EES)提交其完整手稿的电子副本,选择EES中的文章类型“平台服务供应链管理:挑战和解决方案”(将与爱思唯尔一起更新),根据以下时间表:
手稿截止日期:2020年8月31日
第一轮审查:2020年10月31日
计划2021年8月1日出版
如有进一步查询,请与特刊特邀编辑联系。
特邀编辑
Dr. Li Zhou (Managing Guest Editor)
Professor of Operations and Supply Chain Management
Systems Management and Strategy Department, Business School, University of Greenwich, SE10 9LS, UK
Email: ZL14@gre.ac.uk
Dr. Weihua Liu
Professor in Operations Management
Department of Logistics and Supply Chain Management, Tianjin University, 300072, China
E-mail: lwhliu@tju.edu.cn
Dr. Guowei Hua
Professor in Operations Management
School of Economics and Management, Beijing Jiaotong University, China
E-mail:gwhua@bjtu.edu.cn
Dr. Victor Shi
Associate Professor
Lazaridis School of Business and Economics, Wilfrid Laurier University, Waterloo, N2L3C5, Canada
E-mail:cshi@wlu.ca
参考文献
Chen, L., Olhager, J., & Tang, O. (2014). Manufacturing facility location and sustainability: A literature review and research agenda. International Journal of Production Economics, 149, 154-163.
CNN. (2018). Didi suspends a carpooling service after passenger murder, https://money.cnn.com/2018/05/11/technology/didi-murder-china-hitch/index.html. 2018-05-11
Daily Mail. Airbnb crackdown: ‘Toughest law in the world’ will stop homeowners letting out ‘party houses’ with apartment blocks allowed to outlaw neighbors using the rental website, http://baijiahao.baidu.com/s?id=1604470351671119225&wfr=spider&for=pc,2018-06-28.
He, Y., Ray, S., & Yin, S. (2016). Group selling, product durability, and consumer behavior. Production and Operations Management, 25(11), 1942-1957.
Jiang, B., & Tian, L. (2016). Collaborative consumption: Strategic and economic implications of product sharing. Management Science, 64(3), 1171-1188.
Jiang, L., Dimitrov, S., & Mantin, B. (2017). P2P Marketplaces and Retailing in the Presence of Consumers' Valuation Uncertainty. Production and Operations Management, 26(3), 509-524.
Kelle, P., Transchel, S., & Minner, S. (2009). Buyer–supplier cooperation and negotiation support with random yield consideration. International Journal of Production Economics, 118(1), 152-159.
Li, X., et al., 2017. Cooperative advertising models in O2O supply chains. Int. J. Prod. Econ. https://doi.org/10.1016/j.ijpe.2017.09.018
Radhi, M., Zhang, G., 2018. Pricing policies for a dual-channel retailer with cross-channel returns. Comput. Ind. Eng. 119, 63-75.
Ye Josh. (2018). Hundreds of rental bikes dumped in Dallas as Ofo opts out. https://www.abacusnews.com/hundreds-rental-bikes-dumped-dallas-ofo-opts-out/article/2158798: 2018-08-09.
Zhang G., Chen J. (2016). The capital chains of many O2O platforms are broken. http://mobile.people.com.cn/n1/2016/0225/c183008-28148166.html 2016-02-25.